PH King Casino
Privacy Policy

This Privacy Policy ("Policy") is issued by PH King Casino ("PH King," "we," "us," or "our"), the operator of the online gaming platform accessible at phking.bio. It governs the collection, use, disclosure, storage, and protection of personal data relating to all users ("you," "Player," or "User") of the PH King platform, including visitors who browse the site without registering an account.

PH King is committed to protecting the privacy and personal data of all users in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its implementing rules and regulations, and the applicable guidelines issued by the National Privacy Commission ("NPC"). Our operations are further subject to the data governance requirements of PAGCOR, our licensing authority.

By using the PH King platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue your use of the platform and contact support to close your account.

This Policy applies to all personal data processed by PH King in connection with the platform, including data collected through phking.bio, our mobile progressive web application, customer support channels, and promotional activities.

PH King collects personal data through multiple channels in the ordinary course of operating a regulated online gaming platform. The categories of data we collect are described below:

We do not collect sensitive personal information as defined under the DPA (such as health data, biometric data, or political affiliations) unless specifically required for responsible gaming assessments or as compelled by applicable law or regulatory directive.

PH King processes your personal data for the following purposes:

• Account creation and management: To register and maintain your PH King account, verify your identity, and manage your player profile.
• KYC and regulatory compliance: To fulfill our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA) of the Philippines, and related regulations requiring player identity verification and transaction monitoring.
• Payment processing: To facilitate deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other supported payment channels.
• Game delivery and platform operation: To provide access to our gaming library, live casino tables, bingo rooms, and all other platform features.
• Responsible gaming monitoring: To identify indicators of problem gambling behavior, enforce self-exclusion and deposit limit settings, and fulfill PAGCOR's responsible gaming compliance requirements.
• Fraud detection and security: To detect, investigate, and prevent unauthorized account access, bonus abuse, money laundering, and other fraudulent or prohibited activities.
• Customer support: To respond to your inquiries, resolve disputes, and manage complaints.
• Marketing and promotions: To send you information about PH King promotions, bonuses, and new game releases — subject to your communication preferences and applicable consent requirements. You may opt out at any time through your account settings.
• Platform improvement: To analyze usage patterns, improve platform performance, and develop new features — using aggregated and anonymized data where possible.

Under the Data Privacy Act of 2012, PH King processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the account agreement with you — including account management, game delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR licensing conditions, the AMLA, tax reporting obligations, and NPC directives.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where those interests do not override your fundamental rights and freedoms.
• Consent: For marketing communications and any other processing not covered by the above bases. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

PH King uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform effectively and improve your experience. The types of cookies we use are:

• Strictly necessary cookies: Required for platform functionality — session authentication, security tokens, and preference storage. These cannot be disabled without impairing platform operation.
• Performance cookies: Used to collect anonymized data about how players interact with the platform — page load times, error rates, and navigation patterns — to improve performance.
• Functionality cookies: Used to remember your preferences — preferred language, last-visited game category, and notification settings.
• Analytics cookies: Used for aggregate platform usage analysis. Where analytics data is processed by third-party tools, it is anonymized prior to transmission.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in and using the platform. PH King does not use third-party advertising cookies or share browsing data with advertising networks.

PH King does not sell your personal data to third parties under any circumstances. We share personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• PAGCOR and regulatory authorities: As required by law or regulatory directive, including in connection with licensing audits, player dispute resolutions, and AMLA reporting obligations.
• Payment service providers: GCash (Mynt), Maya Philippines, BPI, BDO, Metrobank, and other payment processors — for the purpose of executing your transactions. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Game providers: JILI, Pragmatic Play, PG Soft, and other game studios — receive anonymized player session data (not personally identifiable) for the purpose of game performance monitoring and RTP auditing.
• Technology service providers: Cloud hosting, platform infrastructure, and cybersecurity providers who process data on PH King's behalf under data processing agreements that prohibit independent use of your data.
• Law enforcement: Where required by a valid legal order, court process, or in response to a credible threat to public safety.

All third-party data processors engaged by PH King are contractually required to implement appropriate technical and organizational security measures and to process personal data only as instructed by PH King.

PH King retains your personal data for as long as is necessary for the purposes described in this Policy and as required by applicable law. Our standard retention periods are:

• Account and identity data: Retained for the duration of your active account plus five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required under the AMLA and PAGCOR regulations.
• Gaming session logs: Retained for three (3) years from the date of each session for audit, dispute resolution, and responsible gaming monitoring purposes.
• Customer support communications: Retained for two (2) years from the date of the interaction, or longer if related to an unresolved dispute or legal matter.
• Marketing consent records: Retained for the duration of the consent plus three (3) years, for evidence of consent compliance.

When data is no longer required, it is securely deleted or anonymized in a manner that prevents reconstruction of the original personal data.

PH King implements technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the PH King platform.
• Encrypted storage of all sensitive personal and financial data at rest.
• Strict access controls — personal data is accessible only to PH King employees and contractors who require it to perform their duties, under role-based access policies.
• Multi-factor authentication for all internal system access by PH King personnel.
• Regular security vulnerability assessments and penetration testing by independent security specialists.
• Real-time anomaly detection systems monitoring for unusual login patterns or suspicious transaction behavior.

In the event of a personal data breach that is reasonably likely to result in serious harm, PH King will notify the National Privacy Commission within 72 hours of discovery, and will notify affected individuals without undue delay, in accordance with the DPA's breach notification requirements.

While PH King employs industry-standard security measures, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying PH King immediately if you suspect unauthorized access to your account.

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by PH King:

• Right to be informed: To be notified of how your data is collected, used, and processed — as fulfilled by this Policy.
• Right to access: To request a copy of the personal data PH King holds about you, along with information about how it is used.
• Right to rectification: To request correction of inaccurate or incomplete personal data. You may update most profile information directly through your account settings.
• Right to erasure: To request deletion of your personal data, subject to PH King's legal retention obligations and regulatory requirements that may override this right.
• Right to object: To object to processing based on legitimate interests, including direct marketing. Marketing opt-outs can be managed in your account notification settings.
• Right to data portability: To receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: To file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact PH King's designated Data Protection Officer at [email protected]. We will respond to all legitimate requests within thirty (30) days, or within such extended period as permitted under the DPA for complex requests.

The PH King platform is strictly for individuals aged 21 years and older, in compliance with PAGCOR's minimum age requirement for real-money gaming in the Philippines. PH King does not knowingly collect personal data from individuals under the age of 21.

If PH King becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended, the data will be deleted without undue delay, and any deposits will be returned to the source payment method following verification.

If you are a parent or guardian and believe that a minor in your household has registered an account on the PH King platform, please contact us immediately at [email protected].

PH King reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, we will:

• Update the "Last Updated" date at the top of this Policy.
• Notify registered users via email and/or in-platform notification at least seven (7) days before the changes take effect, unless a shorter notice period is required by law.
• Where required by the DPA, seek fresh consent for any new processing activities that are materially different from those described in the version of the Policy to which you originally consented.

Your continued use of the PH King platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

For any questions, concerns, or requests relating to this Privacy Policy or PH King's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 through the PH King platform after login
• Response time: We aim to acknowledge all privacy-related inquiries within 3 business days and to resolve them within 30 days.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through official NPC channels. PH King cooperates fully with NPC investigations and complies with all NPC directives.